Effective date: 2026-04-05

Codex Titan Terms of Service

Effective Date: April 5, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and RB ZILLA LLC, a South Carolina limited liability company ("Company," "we," "us," or "our"), governing your access to and use of the Codex Titan platform, including the API, admin dashboard, self-service portal, embeddable widget, client SDKs, and all related services (collectively, the "Service").

By creating an account, accessing the Service, or using any part of the Service, you agree to be bound by these Terms, our Privacy Policy, our Cookie Policy, and, where applicable, our Data Processing Agreement. If you do not agree to these Terms, you must not use the Service.

1. Acceptance of Terms

1.1 Eligibility

You must be at least 18 years old and capable of forming a binding contract under applicable law to use the Service. The Service is designed for business use. By accepting these Terms, you represent that you are acting on behalf of a business entity and have the authority to bind that entity to these Terms.

1.2 Authority

If you are accepting these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity. In such cases, "Customer" refers to that entity.

1.3 Acceptance Methods

You accept these Terms by: (a) creating an account; (b) clicking "I Agree" or a similar button; (c) making an API request using an API key; or (d) otherwise accessing or using the Service.

2. Description of Service

2.1 Platform Overview

Codex Titan is an API-first, multi-tenant customer support and compliance platform. The Service includes the following features:

2.2 Multi-Tenant Environment

The Service operates in a multi-tenant architecture. Your data is logically isolated from other tenants. You acknowledge that the Service runs on shared infrastructure.

2.3 API-First Architecture

The Service is primarily accessed through RESTful APIs authenticated with API keys. The admin dashboard uses Firebase Authentication. These two authentication paths are intentionally separate.

2.4 Service Availability

We strive to maintain high availability but do not guarantee specific uptime percentages. We may perform scheduled maintenance with reasonable advance notice. Unscheduled maintenance may occur to address security or stability issues.

3. Account Registration

3.1 Account Creation

To use the Service, you must create an account by providing accurate and complete registration information, including a valid email address. You agree to keep your registration information current.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including passwords and API keys. API keys provide programmatic access to your tenant data and must be treated as confidential credentials. You must notify us immediately at [email protected] if you become aware of any unauthorized access to your account or API keys.

3.3 Account Responsibility

You are responsible for all activities that occur under your account or API keys, whether or not authorized by you. We are not liable for any loss or damage arising from your failure to protect your credentials.

3.4 One Account Per Entity

Each legal entity may maintain one tenant account. Multiple user accounts may exist within a single tenant with role-based access controls (owner, admin, editor, agent, viewer).

4. Payment and Billing

4.1 Subscription Plans

The Service is offered under tiered subscription plans as described on our Pricing page. Plan features, limits, and pricing are subject to change in accordance with Section 4.7.

4.2 Billing Cycle

Paid subscriptions are billed in advance on a monthly or annual basis, depending on your selected billing cycle. Your subscription automatically renews at the end of each billing period unless cancelled before the renewal date.

4.3 Payment Processing

All payments are processed by Stripe, Inc. We do not directly handle, process, or store payment card information. By providing payment information, you authorize Stripe to charge your designated payment method for all applicable fees. Your use of Stripe is subject to the Stripe Services Agreement.

4.4 Payment Failure

If a payment fails, we will notify you and provide a seven (7) day cure period. If payment is not received within the cure period, we may downgrade your account to the Free plan or suspend access to paid features. Outstanding balances remain due and payable.

4.5 AI Credits

4.5.1 Monthly Allocation

Each plan tier includes a monthly allocation of AI credits. AI credits are consumed when the Service processes requests through third-party AI providers (e.g., ticket triage, content generation, compliance document drafting, URL content extraction). Credit costs vary by operation type and are documented on the Pricing page.

4.5.2 No Rollover

Unused AI credits do not roll over to subsequent billing periods. Your credit allocation resets at the beginning of each billing cycle.

4.5.3 Overage Reserve

Paid plans (Starter, Pro, Enterprise) may fund an overage reserve balance. When your monthly allocation is exhausted, AI operations consume credits from your overage reserve in real time. You may add funds manually or configure auto-reload.

4.5.4 Exhaustion

When both your monthly allocation and overage reserve are exhausted, AI-powered features (triage, content generation, compliance document drafting) will be temporarily unavailable until credits are replenished or the next billing cycle begins. Core platform features (ticketing, knowledge base, portal) remain available.

4.6 Cancellation and Refunds

You may cancel your subscription at any time through the dashboard Settings page. Cancellation takes effect at the end of the current billing period. We do not provide prorated refunds for unused portions of a billing period. Annual subscriptions that are cancelled will remain active through the end of the prepaid annual term.

4.7 Price Changes

We may change subscription pricing with at least thirty (30) days' prior written notice. Price changes take effect at the start of the next billing cycle following the notice period. If you do not agree to the new pricing, you may cancel your subscription before the change takes effect.

5. Acceptable Use

5.1 Permitted Use

You may use the Service for lawful business purposes in accordance with these Terms and all applicable laws and regulations.

5.2 Prohibited Activities

You must not:

(a) Use the Service for any illegal purpose or to violate any applicable law or regulation;

(b) Transmit any content that is defamatory, obscene, threatening, harassing, or that promotes violence or discrimination;

(c) Attempt to gain unauthorized access to the Service, other accounts, or systems connected to the Service;

(d) Interfere with or disrupt the integrity or performance of the Service or its infrastructure;

(e) Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service;

(f) Use the Service to send unsolicited commercial messages (spam) or to harvest email addresses;

(g) Use automated means (bots, scrapers, crawlers) to access the Service except through our published APIs and SDKs;

(h) Resell, sublicense, or redistribute the Service without our prior written consent;

(i) Circumvent or attempt to circumvent rate limits, usage quotas, or other technical restrictions;

(j) Use the Service to store or transmit content that infringes any third party's intellectual property rights; or

(k) Use the Service to create a competing product or service, or to benchmark the Service for competitive purposes without our prior written consent.

5.3 High-Risk Use Prohibition

The Service, including all AI-powered features, is not designed, intended, or authorized for use in any of the following high-risk or life-critical applications:

You assume all risk and liability for any use of the Service in high-risk applications. We expressly disclaim all liability for damages arising from such use, regardless of whether we were advised of the possibility of such use.

5.4 Responsibility for End Users

You are responsible for your end users' compliance with these Terms. You must have appropriate terms of service and privacy policies governing your end users' interactions with the Service through your applications, portals, and widgets.

5.5 Enforcement

We reserve the right to investigate and take appropriate action against violations of this Section, including suspending or terminating access, removing content, and reporting conduct to law enforcement.

6. Intellectual Property

6.1 Our Ownership

The Service, including all software, APIs, documentation, designs, trademarks, and other intellectual property, is and remains the exclusive property of RB ZILLA LLC. These Terms do not grant you any ownership rights in the Service.

6.2 License to Use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription term for your internal business purposes.

6.3 Customer Data

You retain all rights, title, and interest in your data ("Customer Data"). You grant us a limited, worldwide, non-exclusive license to use, process, and store Customer Data solely to the extent necessary to provide and improve the Service, in accordance with our Privacy Policy and, where applicable, the Data Processing Agreement.

6.4 Feedback

If you provide suggestions, enhancement requests, recommendations, or other feedback about the Service ("Feedback"), you grant us a non-exclusive, royalty-free, worldwide, irrevocable, perpetual license to use, modify, and incorporate that Feedback into the Service without obligation to you.

6.5 Restrictions

You must not: (a) copy, modify, or create derivative works of the Service; (b) remove or alter any proprietary notices, labels, or marks on the Service; or (c) use our trademarks, logos, or brand elements without our prior written consent.

7. Privacy

7.1 Privacy Policy

Our collection, use, and disclosure of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

7.2 Controller and Processor Roles

When you use the Service to process personal data of your end users, you act as the data controller and we act as the data processor (as those terms are defined under GDPR) or the equivalent roles under other applicable data protection laws.

7.3 Data Processing Agreement

If you are established in the European Economic Area, the United Kingdom, or Switzerland, or if you process personal data of individuals located in those jurisdictions through the Service, you are required to execute our Data Processing Agreement pursuant to GDPR Article 28. The DPA is available for review and countersignature at www.codextitan.com/dpa. For all other customers, a DPA is available upon request.

7.4 Your Privacy Obligations

You are responsible for ensuring that your collection and use of personal data through the Service complies with all applicable privacy and data protection laws. This includes providing appropriate privacy notices to your end users and obtaining any required consents before transmitting personal data to the Service.

8. AI Features and Compliance Tools

This section contains important disclaimers about the AI-powered features and compliance tools available through the Service. Please read it carefully.

8.1 AI-Generated Content

The Service uses third-party artificial intelligence models to generate content, including but not limited to: automated ticket responses, knowledge base article drafts, FAQ suggestions, canned response templates, and legal document drafts (collectively, "AI-Generated Content"). All AI-Generated Content is provided on an "as-is" basis without any warranty of accuracy, completeness, or fitness for a particular purpose. You are solely responsible for reviewing, verifying, and approving all AI-Generated Content before use. We do not guarantee that AI-Generated Content is free from errors, omissions, or biases.

8.2 No Legal Advice

RB ZILLA LLC is not a law firm and does not provide legal advice. The compliance document generation features (including privacy policy drafts, terms of service drafts, cookie policy drafts, and data processing agreement drafts) are administrative tools that produce draft documents for your review. AI-generated legal documents have not been reviewed by an attorney. No attorney-client relationship is created between you and RB ZILLA LLC by your use of these features. You should consult a qualified attorney before publishing or relying on any legal document generated by the Service.

8.3 Compliance Tools

The compliance tooling features of the Service — including consent configuration, DSAR tracking, sub-processor registry management, and compliance reporting — are provided as administrative aids to assist you in managing your compliance obligations. These tools do not guarantee compliance with any law, regulation, or standard. You remain solely responsible for your organization's compliance with all applicable laws and regulations. No attorney-client relationship is created by your use of these tools. The output of compliance reports and dashboards reflects the data you have entered and does not constitute a legal opinion or certification.

8.4 Third-Party AI Providers

AI features are powered by Anthropic (Claude API). We do not control the underlying AI models, their training data, or their outputs. We are not responsible for errors, biases, inaccuracies, or harmful content in AI-generated outputs. Anthropic does not use data submitted through the API for model training, as stated in their API Terms of Service. All AI processing is performed server-side; no tenant data is processed by AI models in the browser.

8.5 Opt-Out and Credit Consumption

You may disable AI-powered features on a per-ticket basis or tenant-wide through the dashboard AI settings. Disabling AI features does not affect your monthly credit allocation or subscription pricing. AI credit consumption is described in Section 4.5.

9. Termination

9.1 Termination by Customer

You may terminate your account at any time by cancelling your subscription through the dashboard Settings page and confirming account deletion. Cancellation of a paid subscription does not constitute account termination; see Section 4.6 for cancellation terms.

9.2 Termination by Us

We may suspend or terminate your access to the Service, with or without notice, if:

(a) You breach any provision of these Terms and fail to cure the breach within fourteen (14) days of written notice (where the breach is curable);

(b) You fail to pay fees when due and do not cure the failure within the period specified in Section 4.4;

(c) We are required to do so by law, regulation, or court order;

(d) Your use of the Service poses a security risk to the Service or other tenants; or

(e) Your account has been inactive for twelve (12) consecutive months on the Free plan.

9.3 Effect of Termination

Upon termination: (a) your license to use the Service immediately ceases; (b) you must stop all use of the Service and destroy any copies of our documentation; and (c) we will delete your data in accordance with our data retention practices.

9.4 Data Retrieval

Following termination, you will have thirty (30) days to export your Customer Data through the API or by submitting a data export request to [email protected]. After the 30-day retrieval period, we will delete your Customer Data in accordance with our retention policy, unless retention is required by law.

9.5 Survival

The following sections survive termination: Section 5 (Acceptable Use), Section 6 (Intellectual Property), Section 8 (AI Features and Compliance Tools), Section 10 (Disclaimer of Warranties), Section 11 (Limitation of Liability), Section 12 (Indemnification), Section 13 (Governing Law and Dispute Resolution), and Section 17 (General Provisions).

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT:

(A) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS;

(B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;

(C) THE RESULTS OBTAINED FROM THE SERVICE WILL BE ACCURATE OR RELIABLE;

(D) AI-GENERATED CONTENT (INCLUDING TICKET RESPONSES, KNOWLEDGE BASE ARTICLES, FAQS, CANNED RESPONSES, AND LEGAL DOCUMENT DRAFTS) WILL BE ACCURATE, COMPLETE, LEGALLY SUFFICIENT, OR FREE FROM ERRORS OR BIASES; OR

(E) COMPLIANCE TOOLS (INCLUDING CONSENT CONFIGURATION, DSAR TRACKING, AND COMPLIANCE REPORTS) WILL ENSURE YOUR COMPLIANCE WITH ANY LAW, REGULATION, OR STANDARD.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IN SUCH JURISDICTIONS, THE ABOVE EXCLUSIONS APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

11. Limitation of Liability

11.1 Exclusion of Indirect Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL RB ZILLA LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2 Liability Cap

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100).

11.3 AI and Compliance Tool Liability

WITHOUT LIMITING SECTIONS 11.1 AND 11.2, WE ARE NOT LIABLE FOR ANY DAMAGES ARISING FROM: (A) YOUR RELIANCE ON AI-GENERATED CONTENT, INCLUDING LEGAL DOCUMENT DRAFTS; (B) YOUR USE OF COMPLIANCE TOOLS AS A SUBSTITUTE FOR PROFESSIONAL LEGAL OR COMPLIANCE ADVICE; (C) ERRORS, INACCURACIES, OR BIASES IN OUTPUTS FROM THIRD-PARTY AI PROVIDERS; OR (D) YOUR FAILURE TO REVIEW, VERIFY, OR OBTAIN PROFESSIONAL REVIEW OF AI-GENERATED CONTENT BEFORE USE.

11.4 Essential Basis

THE LIMITATIONS IN THIS SECTION REFLECT THE ALLOCATION OF RISK BETWEEN THE PARTIES AND ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN US. THE SERVICE WOULD NOT BE PROVIDED WITHOUT THESE LIMITATIONS.

11.5 Jurisdictional Limitations

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

12. Indemnification

You agree to indemnify, defend, and hold harmless RB ZILLA LLC, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

(a) Your use of the Service in violation of these Terms;

(b) Your reliance on AI-Generated Content without adequate review, verification, or professional consultation;

(c) Your use or publication of legal documents generated by the Service without independent legal review;

(d) Your violation of any applicable law, regulation, or third-party right;

(e) Customer Data that you submit to the Service, including any claim that Customer Data infringes a third party's intellectual property or privacy rights;

(f) Your failure to obtain necessary consents from your end users for data processing through the Service;

(g) Any actions, claims, or disputes brought by your end users arising from your use of the Service; or

(h) Your use of the Service for any high-risk application described in Section 5.3.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of South Carolina, United States, without regard to its conflict-of-law principles.

13.2 Informal Resolution

Before initiating any formal dispute resolution, you agree to contact us at [email protected] and attempt to resolve the dispute informally for at least thirty (30) days.

13.3 Binding Arbitration

If we cannot resolve a dispute informally, either party may submit the dispute to binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration will be conducted in English by a single arbitrator. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.4 Class Action Waiver

YOU AND RB ZILLA LLC AGREE THAT ALL CLAIMS AND DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

13.5 Exceptions

The following disputes are excluded from mandatory arbitration: (a) claims for injunctive or equitable relief related to intellectual property infringement; (b) claims that may be brought in small claims court; and (c) disputes where a party seeks emergency or provisional relief pending arbitration.

13.6 Venue

For any dispute not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in York County, South Carolina.

13.7 Time Limitation

Any claim arising out of or related to these Terms must be filed within one (1) year after the cause of action accrues, or the claim is permanently barred.

13.8 EU/UK Consumer Carve-Out

Sections 13.3 (Binding Arbitration), 13.4 (Class Action Waiver), and 13.7 (Time Limitation) do not apply to consumers located in the European Union or the United Kingdom. If you are an EU or UK consumer, you may bring proceedings in the courts of your country of residence in accordance with applicable consumer protection laws, including Regulation (EU) No 1215/2012 (Brussels I Recast). Nothing in these Terms limits your rights under mandatory consumer protection laws in your jurisdiction.

14. Electronic Communications

14.1 Consent to Electronic Communications

By creating an account, you consent to receive electronic communications from us, including service announcements, security alerts, billing notifications, and administrative messages. These communications are part of your relationship with us and you may not opt out of them while your account is active.

14.2 Marketing Communications

We may send you non-transactional communications, such as product updates, feature announcements, or promotional content. You may opt out of these communications at any time by using the unsubscribe link in the email or by contacting [email protected]. Opting out of marketing communications does not affect transactional or service communications.

14.3 Notice

Notices under these Terms will be sent to the email address associated with your account. You are responsible for keeping your email address current. Notice is deemed received twenty-four (24) hours after the email is sent.

15. Modifications

15.1 Material Changes

We may modify these Terms at any time. For material changes, we will provide at least fourteen (14) days' prior notice by email to your account email address and by posting the updated Terms on our website with a new effective date. Material changes include modifications to pricing, liability limitations, dispute resolution, or the scope of the Service.

15.2 Non-Material Changes

Non-material changes (such as formatting corrections, clarifications that do not alter the meaning of a provision, or updates to contact information) may be made at any time without advance notice.

15.3 Acceptance of Changes

Your continued use of the Service after the effective date of a material change constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service and cancel your account before the effective date.

15.4 Prior Versions

Prior versions of these Terms are available upon request by contacting [email protected].

16. Force Majeure

16.1 Excused Performance

Neither party will be liable for any failure or delay in performance due to events beyond its reasonable control, including but not limited to: natural disasters, pandemics, acts of war or terrorism, government actions or orders, power outages, internet or telecommunications failures, cyberattacks, and labor disputes ("Force Majeure Event").

16.2 Notification and Mitigation

The affected party must promptly notify the other party of the Force Majeure Event and use reasonable efforts to mitigate its impact. Performance obligations are suspended for the duration of the Force Majeure Event.

16.3 Extended Force Majeure

If a Force Majeure Event continues for more than sixty (60) days, either party may terminate the affected subscription upon written notice. In such case, we will provide a prorated refund for any prepaid fees covering the period after termination.

17. General Provisions

17.1 Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions remain in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

17.2 Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, and Data Processing Agreement (where applicable), constitute the entire agreement between you and RB ZILLA LLC regarding the Service and supersede all prior agreements, understandings, and communications.

17.3 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

17.4 Assignment

You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets. Any attempted assignment in violation of this section is void.

17.5 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

18. Contact Information

If you have questions about these Terms, please contact us:

RB ZILLA LLC 116 E Main St, Suite 201 Rock Hill, SC 29730 United States